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privacy policy

privacy policy

 Takeya Ryokan Hotel Quest Shimizu Co., Ltd. (hereinafter referred to as "our company") may collect personal information from customers in relation to the provision of various services and inquiries. This privacy policy sets out how we collect and use personal information. Please read the privacy policy below to understand how we handle your information. We value your privacy and are committed to protecting it.

1. Purpose of use of personal information

We collect and use your personal information for the following purposes.

・Reservation and provision of various services provided by the Company ・Information, provision and management of services, products, events and campaigns handled by the Company
・Implementation of questionnaires regarding our services and products ・Development of new services and products handled by our company ・Business incidental and related to the above

2. Acquisition of personal information

We will acquire your personal information by appropriate and fair means.

3. Disclosure and provision to third parties

We will not disclose or provide your personal information to third parties, except in the following cases.

(1) When there is consent from the customer himself/herself
(2) When disclosure/provision is requested based on laws and ordinances
(3) When it is necessary to protect human life, body or property and it is difficult to obtain the customer's consent
(4) When it is necessary to cooperate with the state or local governments in carrying out public affairs, and obtaining the customer's consent may interfere with the execution of the affairs.
(5) Prior to providing information
1 The purpose of use is to provide to a third party
2 Items of personal data provided to third parties
3 Means or method of provision to third parties
4 Notify the person of the information that the provision of personal data that can identify the person concerned to a third party will be stopped at the request of the person, or leave it in a state where the person can easily know it, and the information of the person When the provision to a third party is stopped upon request
(6) Disclosure/providing in a state where the individual cannot be identified, such as statistical data

4. Outsourcing of business

We may outsource a part of our business and provide personal information to the subcontractor to the extent necessary. In this case, we will conduct appropriate supervision, including the conclusion of a contract regarding handling, with these outsourcing contractors.

5. Management of personal information

We will manage your personal information appropriately and take the utmost care to prevent leakage, loss, falsification, etc. We will provide in-house training to officers and employees regarding the protection and appropriate handling of customer personal information. In addition, we will separately determine the retention period of personal information according to the purpose of use, and after the period has elapsed, we will dispose of it in an appropriate manner.

6. Disclosure, Correction, Deletion, Addition, Suspension of Use, Erasure

In the event that a customer requests (1) disclosure, (2) correction, deletion, addition, or (3) suspension of use or erasure of personal data held by the Company in a prescribed manner, the requester shall After confirming the identity of the person concerned, we will take the following actions within a reasonable period and scope. However, if there is a risk of harming the life, health, property, etc. of the person or a third party, if there is a significant hindrance to the implementation of our business, or if it would violate other laws and regulations, all or part of it We reserve the right to decline requests from departments.

(1) We will answer about disclosure.
(2) Regarding corrections, deletions, and additions, we will investigate the content of your request and correct the content.
(3) Suspension of use or erasure. However, please note that we may not be able to provide services that meet your request due to suspension of use or erasure of personal information.

7. Disclosure Request Method and Inquiries

Requests in the preceding paragraph regarding the retained personal data of customers and inquiries regarding other personal information will be handled at the reception desk. Please note that we will not be able to confirm your identity (or confirm that you are the person acting on your behalf, depending on the content).

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